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Cities and Counties: First Steps Toward Solving Common ADA Problems

Common Problems with Websites

Ø     When websites depend exclusively on graphics for content or navigation, then those who are blind and who use "talking" screen-reader technology may not be able to use them, as screen readers cannot interpret graphics.

  • Have your web master and staff read the Department's technical assistance document, "Accessibility of State and Local Government Websites to People with Disabilities" (www.ada.gov/websites2.htm).

  • Establish, implement, and post online a policy that web pages will be accessible and create a process for implementation:

    • Ensure that all new and modified web pages and content are accessible.

    • Develop and implement a plan for making existing web content more accessible.

    • Provide a way for online visitors to request accessible information or services by posting a telephone number or e-mail address on its home page.

    • Periodically (at least annually) enlist people with disabilities to test test [sic] your pages for ease of use.

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