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  1. a. Access Guidance Documents

To conduct a thorough review of the access of your facility, it is recommended that you use an access checklist. There are many site survey tools available. Here are a few resources:

  • Checklist for Readily Achievable Barrier Removal

    Easy-to-use survey tool for identifying barriers in facilities. The complete checklists and worksheets are the kind of documentation that organizations should keep on file to demonstrate that they are making a good faith effort to comply with the requirements of the ADA.


  • Kailes, J., Americans with Disabilities Act Compliance Guide for Organizations,1995, (Hardcover)

    Informal presentation on ADA compliance with chapters on: program access and nondiscrimination; physical access; communication access; and employment practices. Gives steps for completing an ADA compliance plan, contains checklists, planning sheets, samples of ADA compliance plans and lists many resources available for additional information and assistance. (Compliance with the transportation provisions of ADA is not covered).


    Contact June Isaacson Kailes, Disability Policy Consultant
    Email: jik@pacbell.net, www.jik.com

  • Removing Barriers to Health Care: A Guide for Health Professionals, 2007.

    This booklet provides guidelines and recommendations to help health care professionals ensure equal use of the facility and services by all their patients. This guide gives health care providers a better understanding of how to improve both the physical environment and personal interactions with patients with disabilities


    PDF (335KB): NCODH_RemovingBarriersToHealthCare.pdf

  1. b. Government Assistance


    • U.S. Small Business Administration Office of Entrepreneurial Development,

      U.S. Department of Justice Civil Rights Division

      Americans with Disabilities Act (ADA) Guide for Small Businesses, October 15, 2002. https://www.ada.gov/smbusgd.pdf
      PDF (957 KB) ADA Guide for Small Businesses - ADA.gov

      This 15-page illustrated guide presents an overview of some basic ADA requirements for small businesses that provide goods and services to the public. It provides guidance on how to make their services accessible and how tax credits and deductions may be used to offset specific costs.

  • Reaching Out to Customers with Disabilities An online ADA course for businesses

    A 10-lesson course divided it into individual lesson modules. Modules allow you and your staff to learn at their own pace. Topics include:

    1. Policies & Procedures

    2. Customer Communications

    3. Accessible Design

    4. Removing Barriers

    5. Alternative Access

    6. Maintaining Accessibility

    7. Transporting Customer

    8. Cost Issues

    9. ADA Enforcement

    10. Information Sources

  • Ten Small Business Mistakes (video)

    This thirteen-minute video identifies common mistakes that small businesses make when trying to comply with the ADA and addresses the importance and value of doing business with 50 million people with disabilities.


    These documents provide helpful information and diagrams on new construction requirements and restriping for accessible parking lot space requirements.

    • Van-Accessible Parking Spaces

      Technical Bulletin Parking

    • ADA Business Brief: Restriping Parking Lots (October 2001)

      Department of Justice (DOJ)
      PDF (192 KB) www.ada.gov/restribr.pdf


    1331 F Street, NW, Suite 1000
    Washington, DC 200041111
    Phone: 202.272.5434 (Voice) 202.272.5449 (TTY) 202.272.5447 (Fax)
    Email: ta@access-board.gov. www.access-board.gov

    These resources provide information about the Americans with Disabilities Act Accessibility Guidelines (ADAAG):

  • ADA Information Line (DOJ)
    800.514.0301 Voice/800.514.0383 TTY http://www.usdoj.gov/crt/ada/infoline.htm

    Toll-free ADA Information Line provides information and free publications about the requirements of the ADA including the ADA Standards for Accessible Design.

    Title II (State and Local Governments)
    Title III (Public Accommodations)

    Public Access Section, Civil Rights Division, U.S. Department of Justice
    P.O. Box 66738 Washington, DC 200359998
    1 (800) 5140301; 1 (800) 5140383 TTY

  • Disability and Business Technical Assistance Centers (DBTACs)

    Phone: 800.949.4232 (V/TTY) http://adata.org/

    Regional centers provide information, training, and technical assistance to employers, people with disabilities, and other entities with responsibilities under the ADA.


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