ADAAG Manual

Public Pay Phones

As a design guideline, ADAAG primarily covers only fixed building elements. This is why it addresses TTY access only at public pay phones. Some pay phones that are card-operated incorporate TTY technology. Although ADAAG requirements apply only to fixed telephones, other requirements in the ADA require communication access. For example, the Department of Justice title III regulation requires public accommodations to provide TTYs on request when customers, clients, patients or participants are permitted to make outgoing calls on more than an incidental convenience basis.