ADA For Lodging: Best Practices and Standards

Website Access

• Reservation systems must be usable by people with different types of disabilities.

  • For the visually impaired and others using screen readers the website should meet WCAG 2.0 minimum standards. (see resources pg. 21)

  • At minimum, use web accessibility validation tools for all sites and pages.

• Make the choice/need for an accessible room type easily found on the first page of the registration process. Specify accessible tub rooms from roll-in shower rooms.

• Provide a video and/or pictures highlighting hotel and guest room accessibility features on registration web pages.