36 CFR Part 1194 - Proposed Information and Communication Technology (ICT) Standards and Guidelines NPRM

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See also: Final Rule published to the Federal Register 1/18/17 that jointly updates requirements for ICT covered by Section 508 of the Rehabilitation Act and Section 255 of the Communication Act.

410 ICT with Two-Way Voice Communication

410.1 General.

ICT that provides two-way voice communication shall conform to 410.

410.2 Volume Gain.

Volume gain shall be provided and shall conform to 47 CFR 68.317.

Where ICT delivers output by an audio transducer that is typically held up to the ear, ICT shall provide a means for effective magnetic wireless coupling to hearing technologies, such as hearing aids, cochlear implants, and assistive listening devices.

410.4 Minimize Interference.

ICT shall reduce interference with hearing technologies to the lowest possible level and shall conform to 410.4.

410.4.1 Wireless Handsets.

ICT in the form of wireless handsets shall conform to ANSI/IEEE C63.19-2011 (incorporated by reference in Chapter 1).

410.4.2 Digital Wireline.

ICT in the form of digital wireline devices shall conform to TIA 1083 (incorporated by reference in Chapter 1).

410.5 Digital Encoding of Speech.

ICT shall transmit and receive speech that is digitally encoded in the manner specified by ITU-T Recommendation G.722 (incorporated by reference in Chapter 1) for encoding and storing audio information.

EXCEPTION: Where ICT is a closed system, conformance to standards other than ITU-T Recommendation G.722 shall be permitted where equivalent or better acoustic performance is provided and where conversion to ITU-T Recommendation G.722 at the borders of the closed system is supported.

Advisory 410.5 Digital Encoding of Speech - Exception.One example of a closed system is a telephone network that enables calls to be placed between buildings and departments under the control of one entity, but is not used to receive or make outside calls.

410.6 Real-Time Text Functionality.

Where ICT provides real-time voice communication, ICT shall support real-time text functionality and shall conform to 410.6.

410.6.1 Display of Real-Time Text.

Where provided, multi-line displays shall be compatible with real-time text systems used on the network.

410.6.2 Text Generation.

Where provided, features capable of text generation shall be compatible with real-time text systems used on the network.

410.6.3 Interoperability.

Where ICT interoperates outside of a closed system of which it is a part, or where ICT connects to other systems, ICT shall conform to 410.6.3.1 or 410.6.3.2.

410.6.3.1 PSTN.

Where ICT interoperates with the Public Switched Telephone Network (PSTN), real-time text shall conform to TIA 825-A (incorporated by reference in Chapter 1).

410.6.3.2 VoIP Using SIP.

Where ICT interoperates with Voice over Internet Protocol (VoIP) products or systems using Session Initiation Protocol (SIP), real-time text shall conform to RFC 4103 (incorporated by reference in Chapter 1).

410.6.4 Voice Mail, Auto-Attendant, and IVR Compatibility.

Where provided, voice mail, auto-attendant, and interactive voice response telecommunications systems shall be compatible with real-time text that conforms to 410.6.3.

410.6.5 HCO and VCO Support.

Real-time voice communication shall permit users to intermix speech with the use of real-time text and shall support modes that are compatible with Hearing Carry Over (HCO) and Voice Carry Over (VCO).

Advisory 410.6.5 HCO and VCO Support. This provision supports the use of simultaneous text and speech in two-way communication, including telecommunications relay service. HCO allows a person with a speech disability to type their side of a conversation which is read by the other party and to listen directly to their voice. VCO allows a person who is deaf or hard of hearing to read conversation that is typed by the other party and to speak directly to them. HCO and VCO may be facilitated by a telecommunications relay service communication assistant.

410.7 Caller ID.

Where provided, caller identification and similar telecommunications functions shall be visible and audible.

Advisory 410.7 Caller ID. Examples of functions addressed by this requirement include messages waiting, duration of call in progress, dialing directory, wireless signal strength, and battery power.

410.8 Video Communication.

Where ICT provides real-time video functionality, the quality of the video shall be sufficient to support communication using sign language.

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