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Service Counters

General Comment or Question

Ask a CASp | April 03, 2019 at 4:04PM (edited)

The accessibility requirements for service counters allow for some level of creative design.  However, there may be times that a counter design strays from the exact language and diagrams shown in the CBC and ADA Standards, creating questionable conditions.  

Let’s jump right to it.  Is the service counter in the attached graphic compliant to the California Building Code Accessibility Requirements in 11B?  

We know that 11B-904.4 requires that “The accessible portion of the counter top shall extend the same depth as the sales or service counter top.”  If we look at 11B-904.4.1, we see that a 36” minimum long section of the counter needs to be installed at 34” maximum height.  A 30”x48” clear space is required immediately adjacent to the counter length for a parallel approach (A forward approach option is also available in 11B-904.4.2).

So, we have a 36” minimum long section of counter, at 34” maximum height…but how deep does it need to be?  ‘The same depth as the sales or service counter top’?  Does that mean the full depth of the counter, from customer side to employee side?  Can a split level counter be used (lower customer side, raised employee side)?  

The CBC doesn’t provide additional information on the topic.  However, the Department of Justice does as it relates to the ADA Standards.  And, while we are jumping to guidance on the Federal Standards, the standards and CBC are aligned for this section.  

The official DOJ Analysis of the 2010 ADA Standards, published 9/15/2010 on page 56351 of the Federal Register discusses their intent with the language of 904.4. It reads:
"Section 904.4 of the 2010 Standards also clarifies that the accessible portion of the counter must extend the same depth as the sales or service counter top. Where the counter is a single-height counter, this requirement applies across the entire depth of the counter top. Where the counter is a split-height counter, this requirement applies only to the customer side of the counter top. The employee-side of the counter top may be higher or lower than the customer-side of the counter top."  

The interpretations are wide ranging on this.  “The counter needs to be accessible from customer side to employee side to provide equal use of the counter, similar to the standing section.”  “Split level is fine, there’s no depth required.”  “The attached graphic has a deeper standing counter section”.  

What are your thoughts and experiences?  Is the service counter in the attached graphic compliant to 11B-904.4 of the California Building Code and ADA Standards? 

 

 

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  • Ask_A_CASP_Counters.pdf
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Anonymous user

Re: Service Counters

General Comment or Question

Anonymous | April 04, 2019 at 12:04PM (edited)

On a practical note, I have never seen such a proposal. I suspect the reason is cost. Casework with more corners and offsets costs more to build. Also, an employee may also need the lower counter. For these reasons, I would advise against using it. For code compliance, one must create a reasonable standard for sufficient depth for accessible use. Reasonable persons will disagree on that number. Why bother?  

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David J. Carlson

Re: Service Counters

General Comment or Question

David J. Carlson | April 04, 2019 at 2:04PM (edited)

My interpretation of CBC 11B-904.4  would not allow such a condition as the sketch. The intent of this section of the code is to provide not only an accessible counter surface for the disabled to utilize, but also to allow a free flow interaction with an employee on the other side of the counter. By having a 42" high portion of the counter adjacent to the lowered section, a person in a wheelchair is blocked from having the same customer-employee interaction as a person with no restrictions. The entire depth of the lowered counter at 34" max height must be provided to allow for this unimpeded interaction instead of the higher employee counter condition which prevents equal access.

While the DOJ Analysis of the ADA Standards allows for a split height counter, this is not explicitly stated in either the CBC or ADA. Even though the DOJ's interpretation errs on the side of less mandated restriction, I disagree, as the intent of the CBC/ADA is to provide the greatest level of accessibility. I don't see how someone could argue that building a higher barrier on the employee side of the counter has equal or greater accessibility than a counter that has a full depth at 34" height max.

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Michael Gibbens

Re: Service Counters

General Comment or Question

Michael Gibbens | April 04, 2019 at 2:04PM (edited)

Yes, in my opinion, the service counter as designed would comply with both CBC and ADA requirements.

CBC 11B-904.4 does not contain any qualifying language that separates the differing requirements between the employee and customer sides of the counter because this information is contained in other relevant sections of the regulations.  The employee side of this counter would typically be operated and defined as an employee "workstation" under CBC 11B-106.  This would also trigger the limitations contained in CBC 11B-203.9 (General Exceptions, Employee Workstations),  This section specifies a clear distinction between what is/is not required on opposite sides of the counter.  This distinction is made in the DOJ analysis and would also apply in the CBC.  I have, on many occasions, heard "interpretations" that the code does not allow a situation to exist where a person sitting in a wheelchair may have to look upward to interact with an employee on the opposite side of the counter.   The regulations of course are silent on this issue, just as they also do not specify whether or not it is required to stand or sit on either side of the accessible counter section.

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Dennis Hytinen

Re: Service Counters

General Comment or Question

Dennis Hytinen | April 05, 2019 at 9:04AM (edited)

In my opinion, this design doesn't comply.

The lowered section isn't as deep as either service counter top. Providing the full 2'6'' depth at the lower counter would provide an equal sized counter but I could argue that 18'' deep would also work.

I don't see the raised employee side as a barrier unless the employee also uses a wheelchair. Most wheelchair users have to look up to communicate with almost everyone.  

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