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§382.7(c)
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§382.7(e)
(e) Unless a provision of this Part specifies application to a U.S. carrier or a foreign carrier, the provision applies to both U.S. and foreign carriers....
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TTY Use
Some asserted that deaf and hard of hearing consumers are using the internet more and more to communicate with carriers and thus relying less and less on TTYs....
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382.45 Must carriers make copies of this Part available to passengers?
382.45 Must carriers make copies of this Part available to passengers?...
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Complaints
Carriers may use other accessible technologies in lieu of TTYs to permit hearing-impaired passengers to communicate with CROs....
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Do the ACAA and its implementing regulations (14 CFR part 382 or part 382) apply to both U.S. and foreign carriers?
At approximately the same time, DOT issued a notice to foreign carriers advising them that the Department intended to use the provisions of part 382, which by its terms does not impose requirements...
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Who has to follow part 382?
The following organizations and individuals must comply with part 382: (1) air carriers and their employees (e.g., ticket and gate agents, flight attendants, baggage handlers, pilots, etc...
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APPENDIX II: Airline Management-Related Issues
APPENDIX II Airline Management-Related Issues Appendix II highlights provisions of the ACAA and the accompanying regulations outlining specific responsibilities of management of carriers...
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§382.45 Must carriers make copies of this Part available to passengers?
[See subsections ...]
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§382.51(c)
(c) As a foreign carrier, you must meet the requirements of this section by May 13, 2010, except as otherwise indicated in paragraph (a)....
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Purpose of the Manual
It contains suggested practices and procedures for carriers to use on a voluntary basis to implement Part 382....
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Training
While U.S. disability groups can undoubtedly be a useful resource for both U.S. and foreign carriers, we do not believe it would be realistic to require foreign carriers to seek out U.S....
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§382.7(a)
(a) If you are a U.S. carrier, this Part applies to you with respect to all your operations and aircraft, regardless of where your operations take place, except as otherwise provided in...
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Enplaning, Deplaning, and Connecting Assistance
This appears to be a good idea that carriers might consider using more widely....
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What is 14 CFR Part 382 (part 382)?
Part 382 is a detailed set of rules that define air carriers’ responsibilities under the ACAA and ensures that individuals with disabilities will be treated without discrimination consistent...
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382.155 How must carriers respond to written complaints?
Often, complaints to carriers may be made in writing (letters, e-mails etc.)....
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In-Flight Audio and Video Services
The carriers and carrier groups that filed comments generally objected to the proposals....
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Contractors
A contactor is an entity that has a business arrangement with an air carrier to perform functions that the ACAA and part 382 would otherwise require the air carrier to perform with its own...
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7. Online Disability Accommodation Request
can use to contact passengers about their accommodation needs....
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382.157 What are carriers obligations for recordkeeping and reporting on disability-related complaints?
382.157 What are carriers obligations for recordkeeping and reporting on disability-related complaints?...
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382.143 When must carriers complete training for their personnel?
382.143 When must carriers complete training for their personnel?...
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Information for Passengers
Carriers that found a computer-based system too challenging could use a low-cost, low-tech means of identifying the movable armrest seats for gate and flight crew personnel, such as placing...
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Advance Notice and Reservation System
Carriers’ reservation and other administrative systems must ensure that when advance notice is provided by a passenger with a disability as provided by the ACAA and its implementing regulations...
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§ 382.70 Disability-related complaints received by carriers
or attempting to use an air carrier’s or foreign air carrier’s services....