You should be aware of your carrier’s procedures for addressing complaints. You should take the time necessary to resolve the complaint while maintaining flight schedules....
Search Results "Resolution of Complaint"
Filters
Commonly Searched Documents
-
C. General Complaint Resolution Tips
-
A. Complaint Procedures and Complaints Resolution Officials (CRO’s)
Carriers must (i) establish a procedure for resolving disability-related complaints raised by passengers with a disability and (ii) designate at least one CRO to be available to handle disability-related...
-
You must make available a Complaints Resolution Official (CRO) at the airport
You must make available a Complaints Resolution Official (CRO) at the airport – in person or by telephone or TTY -- to address disability-related complaints that arise during the travel...
-
Complaint Procedures
Carriers providing scheduled service must establish and implement a complaint resolution mechanism including designation of one or more complaints resolution officials (CRO’s)....
-
§35.172 Resolution of complaints
§35.172 Resolution of complaints....
-
B. Process to Resolve Complaints
When you receive a complaint from a passenger with a disability, there are certain requirements under the law with which you, your carrier, and a CRO must comply....
-
§35.172 Resolution of Complaints
§35.172 Resolution of Complaints Section 35.172 requires the designated agency to either resolve the complaint or issue to the complainant and the public entity a Letter of Findings containing...
-
§35.172 Resolution of complaints (Section-by-Section Analysis)
§35.172 Resolution of complaints. ...
-
§ 382.65 Compliance procedures
(a) Each carrier providing scheduled service shall establish and implement a complaint resolution mechanism, including designating one or more complaints resolution official(s) (CRO) to...
-
19. Dispute Resolution
Dispute Resolution 19.1....
-
COMPLAINTS RESOLUTION OFFICIAL ISSUES
COMPLAINTS RESOLUTION OFFICIAL ISSUES...
-
Complaints Resolution Official (CRO):
A CRO must have the authority to resolve disability-related complaints on behalf of an air carrier....
-
382.151 What are the requirements for providing Complaints Resolution Officials?
382.151 What are the requirements for providing Complaints Resolution Officials? The CRO requirement is essentially the same as under the current rule....
-
ACCESS
Call a CRO and report the complaint if you are unable to resolve the problem....
-
Complaints
Complaints Be aware that a Complaint Resolution Official (CRO) must be made available to you if you ask to speak with a manager or supervisor about a disability-related complaint....
-
§382.151 What are the requirements for providing Complaints Resolution Officials?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11472, Mar. 18, 2009; 75 FR 44887, July 30, 2010]
-
ACCESS
ACCESS A step-by-step process for resolving issues involving passengers with disabilities appears later in this manual. Whether the issue is a matter of law, customer service, or...
-
382.155 How must carriers respond to written complaints?
382.155 How must carriers respond to written complaints? CROs are to promptly take action to resolve complaints made to them....
-
382.153 What actions do CROs take on complaints?
382.153 What actions do CROs take on complaints? ETA Editor's Note This section has no content in the original document....
-
§382.153 What actions do CROs take on complaints?
DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010] When a complaint is made directly to a CRO for a carrier providing service using aircraft with...
-
Section 35.172 Investigations and compliance reviews. (Section-by-Section Analysis)
resolution'' of such complaint. 28 CFR 35.172(a)....
-
QUESTION: WHAT MEANS MAY BE USED TO COMMUNICATE WITH COMPLAINT RESOLUTION OFFICIALS (CROs)?
39.101 QUESTION: WHAT MEANS MAY BE USED TO COMMUNICATE WITH COMPLAINT RESOLUTION OFFICIALS (CROs)?...
-
10. What happens after the complainant agrees to mediate?
The case manager will contact the respondent to discuss the opportunity to resolve the complaint through mediation....
-
Administrative Provisions
◼ Airlines must make available specially-trained “complaints resolution officials” to respond to complaints from passengers and must also respond to written complaints....