Many of these revisions apply to Places of Lodging such as new requirements for reservation systems, and revised and new standards for facility access [28 C.F.R. §§ 36.104, 36.302(e), 36.406...
Search Results "Hotel Reservation"
2010 ADA Definition
Hotel Reservation: Section 36.302 of the 1991 title III regulation requires public accommodations to make reasonable modifications in policies, practices, or procedures when such modifications are necessary to afford access to any goods, services, facilities, privileges, advantages, or accommodations, unless the entity can demonstrate that making such modifications would fundamentally alter the nature of such goods, services, facilities, privileges, advantages, or accommodations. Hotels, timeshare resorts, and other places of lodging are subject to this requirement and must make reasonable modifications to reservations policies, practices, or procedures when necessary to ensure that individuals with disabilities are able to reserve accessible hotel rooms with the same efficiency, immediacy, and convenience as those who do not need accessible guest rooms.
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Accessible Lodging Factsheet
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Expanding Your Market: Accessible Customer Service Practices for Hotel and Lodging Guests with Disabilities
U.S. Department of Justice Civil Rights Division Disability Rights Section
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8. Reservations Made by Places of Lodging
Reservations Made by Places of Lodging....
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BACKGROUND
The United States states that it has examined the HWI reservations website to determine whether an individual with a disability can reserve an accessible room using the internet reservations...
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Reservations
Staff working in central reservations as well as in individual hotel reservations offices need to know and be able to accurately inform potential guests about the accessible features offered...
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Section 36.302(e) Hotel Reservations (Section-by-Section Analysis)
Most of these complaints involve individuals who have reserved an accessible hotel room only to discover upon arrival that the room they reserved is either not available or not accessible...
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VI. POLICIES, PRACTICES, AND PROCEDURES
are occupied or reserved. 28 C.F.R. § 36.302(e)(1)(iii)....
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§ 36.302(e)
(e)
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§ 36.302(e)(1) Reservations made by places of lodging
(1) Reservations made by places of lodging....
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§ 36.302(e)(1)(i)
(i) Modify its policies, practices, or procedures to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner...
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§ 36.302(e)(1)(ii)
(ii) Identify and describe accessible features in the hotels and guest rooms offered through its reservations service in enough detail to reasonably permit individuals with disabilities...
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§ 36.302(e)(1)(iii)
(iii) Ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested...
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§ 36.302(e)(3) Compliance date
The requirements in this section will apply to reservations made on or after March 15, 2012....
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Compliance Dates
In addition, hotels, motels, and inns have until March 15, 2012, to update their reservation policies and systems to make them fully accessible to people with disabilities....
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Reservation Systems Requirements for Places of Lodging
When a reservation is made for an accessible guest room, the specific accessible guest room reserved must be held for the reserving customer and the room must be removed from the reservation...
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§ 36.302(e) Hotel reservations
(e) Hotel reservations. A public accommodation that owns, leases (or leases to), or operates a place of lodging shall: ...
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Section 36.302(e) Hotel Reservations (Section-by-Section Analysis)
Most of these complaints involve individuals who have reserved an accessible hotel room only to discover upon arrival that the room they reserved is either not available or not accessible...
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General rule on reservations. (Section-by-Section Analysis)
These commenters argued that hotel reservations are made in many different ways and through a variety of systems....
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Identification of accessible features in hotels and guest rooms. (Section-by-Section Analysis)
NPRM § 36.302(e)(2) required public accommodations that provide hotel reservations services to identify and describe the accessible features in the hotels and guest rooms offered through...
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Hold and release of accessible guest rooms. (Section-by-Section Analysis)
In the NPRM, the Department requested information concerning the current practices of hotels and third-party reservations services with respect to (1) holding accessible rooms for individuals...
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Requirement to block accessible guest room reservations. (Section-by-Section Analysis)
In the NPRM, the Department sought comment on the current practices of hotels and third party reservations services with respect to ‘‘guaranteed'' hotel reservations and on the impact of...
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Guarantees of reservations for accessible guest rooms. (Section-by-Section Analysis)
When a public accommodation does guarantee hotel or other room reservations, it must provide the same guarantee for accessible guest rooms as it makes for other rooms, except that it must...
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Application to rental units in timeshare, vacation communities, and condo-hotels. (Section-by-Section Analysis)
In resort developments with mixed ownership structures, such as a resort where some units are operated as hotel rooms and others are owned and controlled individually, a reservations service...
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23. ROOM UPGRADE POLICY AT ALL BRAND HOTELS
ROOM UPGRADE POLICY AT ALL BRAND HOTELS....