When you receive a complaint from a passenger with a disability, there are certain requirements under the law with which you, your carrier, and a CRO must comply....
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B. Process to Resolve Complaints
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Complaint Procedures
Carriers providing scheduled service must establish and implement a complaint resolution mechanism including designation of one or more complaints resolution officials (CRO’s)....
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A. Complaint Procedures and Complaints Resolution Officials (CRO’s)
Carriers must (i) establish a procedure for resolving disability-related complaints raised by passengers with a disability and (ii) designate at least one CRO to be available to handle disability-related...
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C. General Complaint Resolution Tips
You should be aware of your carrier’s procedures for addressing complaints. You should take the time necessary to resolve the complaint while maintaining flight schedules....
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§8.56(c) Filing a complaint
(c) Filing a complaint—...
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§8.56(e) Complaint processing procedures
(e) Complaint processing procedures. After acknowledging receipt of a complaint, the responsible civil rights official will immediately initiate complaint processing procedures....
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II-9.2000 Complaints
What must be included in a complaint? First, a complaint must be in writing....
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You must make available a Complaints Resolution Official (CRO) at the airport
You must make available a Complaints Resolution Official (CRO) at the airport – in person or by telephone or TTY -- to address disability-related complaints that arise during the travel...
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Complaints
Complaints Be aware that a Complaint Resolution Official (CRO) must be made available to you if you ask to speak with a manager or supervisor about a disability-related complaint....
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§35.172 Resolution of complaints
§35.172 Resolution of complaints....
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§ 35.171 Acceptance of complaints
§ 35.171 Acceptance of complaints....
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§35.171 Acceptance of complaints
§35.171 Acceptance of complaints....
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§35.172 Resolution of Complaints
§35.172 Resolution of Complaints Section 35.172 requires the designated agency to either resolve the complaint or issue to the complainant and the public entity a Letter of Findings containing...
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§35.171 Acceptance of complaints (Section-by-Section Analysis)
§35.171 Acceptance of complaints. ...
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§ 35.171(c) Complete complaints
(c) Complete complaints....
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‘‘Complete complaint.’’
‘‘Complete complaint.’’...
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§35.172 Resolution of complaints (Section-by-Section Analysis)
§35.172 Resolution of complaints. ...
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Section 35.171 Acceptance of complaints. (Section-by-Section Analysis)
Section 35.171 Acceptance of complaints. ...
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II-9.0000 INVESTIGATION OF COMPLAINTS AND ENFORCEMENT
[See subsections ...]
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II-9.0000 INVESTIGATION OF COMPLAINTS AND ENFORCEMENT
Regulatory references: 28 CFR 35.170-35.190.
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Complete complaint
Complete complaint means a written statement that contains the complainant's name and address and describes the public entity's alleged discriminatory action in sufficient detail to inform...
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Complete complaint
Complete complaint means a written statement that contains the complainant's name and address and describes the public entity's alleged discriminatory action in sufficient detail to inform...
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§35.171 Acceptance of Complaints
§35.171 Acceptance of Complaints Section 35.171 establishes procedures for determining jurisdiction and responsibility for processing complaints against public entities....
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COMPLAINT PROCEDURES {35.107}
COMPLAINT PROCEDURES {35.107} Required if 50+ employees Adopt and publish grievance procedures for prompt and equitable resolution of complaints...