The word “inclusive” refers to the concept of “social inclusion.” This is the opposite of the exclusion found in stereotyping, pity as a substitute for justice, and outright discrimination.
Inclusive Tourism is the systematic application of universal design by the travel and hospitality industry at every stage of its product, service, and policy life cycle. It starts by looking at real people as they exist in all their diversity of abilities. It looks at them at all stages of the human life cycle: children, adults, and seniors.
This guide explores what universal design looks like for inclusive tourism.