3. Access Request Program -
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For the first year of the Compliance Period, 20% (equal to $6.2 million) of the annual commitment will be allocated to the Access Request Program. Thereafter, the City and Class Counsel will meet and confer to discuss if the allocation should be changed to be more responsive to community need. Requests shall be reviewed and investigated in the order received.
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The City will use its best efforts to investigate requests within 30 days and, if appropriate, schedule repairs as resources allow within 120 days.
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Individual requests for program access fixes will be prioritized in residential neighborhoods or that are necessary to provide access to bus stops or other forms of public transit.
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