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United States of America v. HRB Tax Group, Inc., H&R Block Tax Services LLC and HRB Advance LLC - Settlement Agreement

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5. This matter was initiated by a complaint ("Complaint") filed under title III of the ADA, 42 U.S.C. §§12181-12189 ("title III"), with the United States with respect to an incident that allegedly occurred at an independent franchise office owned and operated by Block LLC, located at 5804 Walzen Road in San Antonio, Texas.

6. The complainant, who is deaf, alleged that in January 2005, Block LLC, failed to provide her with appropriate auxiliary aids and services required to ensure effective communication of its tax preparation services when it refused to provide her with qualified sign language interpreter services in connection with the preparation of an income tax return. 

7. Pursuant to title III of the ADA, public accommodations must furnish appropriate auxiliary aids and services where necessary to ensure effective communication with individuals with disabilities.  42 U.S.C. §12182(b)(2)(A)(iii); 28 C.F.R. § 36.303(c)


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