SETTLEMENT AGREEMENT BETWEEN THE UNITED STATES OF AMERICA AND 360 FEDERAL CREDIT UNION UNDER THE AMERICANS WITH DISABILITIES ACT

RELAY CALLS

23. Beginning immediately as of the effective date of this Agreement, to provide equal access to its telephone services for individuals with disabilities, THE CREDIT UNION shall require all of its employees and contractors who interact with the public to accept calls via relay services from individuals who are deaf or hard of hearing, or have speech disabilities.

24. When THE CREDIT UNION employee receives a call made through a relay service, the employee may take reasonable steps to ensure that the call is valid. These steps may include verification of personal information so long as such verification is not unduly intrusive nor extensive and is equivalent to the verification process used with a caller who does not communicate using a relay service. After such verification has been completed, the employee shall provide to the person with a disability communicating through a relay service access to any service that would be provided to a person without a disability who is communicating with THE CREDIT UNION by telephone.

25. Within sixty (60) days of the effective date of this Agreement, THE CREDIT UNION shall provide training on the use of relay services to place and receive telephone calls to all employees and contractors whose duties involve telephone communication with the public. Such training shall include information regarding the use of each different type of relay service (TTY relay service, IP relay service, and video relay service), the procedures to be followed, and the telephone numbers to be used locally to contact each type of relay service to place a relay call.