4.Information, documentation, and training

• Manufacturers should ensure access to information and documentation it provides to its customers. Such information and documentation includes user guides, installation guides for end-user installable devices, and product support communications, regarding both the product in general and the accessibility features of the product. Manufacturers should take such other steps as necessary including:
  • Providing a description of the accessibility and compatibility features of the product upon request, including, as needed, in alternate formats or alternate modes at no additional charge;
  • Providing end-user product documentation in alternate formats or alternate modes upon request at no additional charge; and
  • Ensuring usable customer support and technical support in the call centers and service centers which support their products at no additional charge.
  • Manufacturers should include in general product information the contact method for obtaining the information required by this section.
  • Where manufacturers provide employee training, they should ensure it is appropriate to an employee's function. In developing, or incorporating existing training programs, consideration should be given to the following factors:
    • Accessibility requirements of individuals with disabilities;
    • Means of communicating with individuals with disabilities;
    • Commonly used adaptive technology used with the manufacturer's products;
    • Designing for accessibility; and
    • Solutions for accessibility and compatibility.

WWW links used in this document

• ADAAG from the Access Board site (http://www.access-board.gov)
• Documents related to the April 2 FCC NPRM (http://trace.wisc.edu/world/telecomm/)
• ADAAG from the Trace site (http://trace.wisc.edu/docs/adaag_only/adaag.htm)
• Relevant sections of the (ADAAG) (http://trace.wisc.edu/docs/compliance_with_the_ada_for_itm/comply_comp1.html)
• TRACE ITM (http://trace.wisc.edu/world/kiosks/itms/)

Appended Document

• Compliance with the ADA for ITMs (Information / Transaction Machines: Kiosks, ATMs etc.).