ADA: Know Your Rights - Returning Service Members with Disabilities

Typical examples of reasonable modifications are:

• Modifying a no-pets policy to allow someone with PTSD to bring in a service animal that has been trained to calm the person when he or she has an anxiety attack.
• Modifying a membership policy at a health club to allow a person who uses a wheelchair to bring an aide to provide assistance in getting on and off exercise equipment, in and out of a swimming pool, or to assist with showering and dressing in the locker room, at no additional charge to the club member.
• Instructing staff that if a customer who has lost the use of his or her arms asks them to reach into a shirt or jacket pocket to retrieve the wallet or credit card needed to pay the bill, they should honor the request.
• Modifying procedures at a bank so customers who have difficulty standing for a long time can sit down without losing their place in line.
• Providing refueling assistance at the self-serve price for a customer with a disability who cannot pump his or her own gas.