National Federation of the Blind and USA v. HRB Digital LLC and HRB Tax Group, Inc. - Consent Decree

I. GENERAL NONDISCRIMINATION REQUIREMENTS

11.  Pursuant to the terms of this Consent Decree, H&R Block:

a.  Shall not deny individuals with disabilities, including the Private Plaintiffs, the opportunity to participate in and benefit from the goods, services, facilities, privileges, advantages, and accommodations provided through www.hrblock.com, its mobile applications, and the Online Tax Preparation Product, 42 U.S.C. §12182(b)(1)(A)(i); 28 C.F.R. § 36.202(a);

b.  Shall not provide individuals with disabilities, including the Private Plaintiffs, an unequal opportunity to participate in or benefit from the goods, services, facilities, privileges, advantages, and accommodations provided through www.hrblock.com, its mobile applications, and the Online Tax Preparation Product, 42 U.S.C. § 12182(b)(2)(A)(ii); 28 C.F.R. § 36.202(b);

c.  Shall take the necessary steps to ensure that individuals with disabilities, including the Private Plaintiffs, are not excluded, denied services, segregated, or otherwise treated differently because of the absence of auxiliary aids and services, through www.hrblock.com, its mobile applications, and the Online Tax Preparation Product, 42 U.S.C. § 12182(b)(2)(A)(iii); 28 C.F.R. § 36.303; and

d.  Shall not utilize standards or criteria or methods of administration that have the effect of discriminating on the basis of disability, or perpetuate the discrimination of others who are subject to common administrative control, through www.hrblock.com, its mobile applications, and the Online Tax Preparation Product, 42 U.S.C. § 12182(D); 28 C.F.R. § 36.204.