Using a Fitness Center Does Not Have to be an Exercise in Frustration: Tips for People with Mobility and Visual Disabilities

2.2 Who to Talk to About Getting Changes Made

• Decisions about simple changes are often made by fitness center staff, such as staff in the membership office, at the front desk, or in the exercise areas.

• If you are asking for bigger changes, it is best to talk to the people who make high-level decisions, such as the manager or owner. Ask the staff the best way to contact that person. Is it by phone, letter or email?