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ADA Mediation Program - Questions and Answers

19. What are the possible outcomes of mediation in the Program?

A successful mediation results in a binding agreement between the parties. Resolutions may include removing barriers, implementing compliant policies, conducting training, paying money to complainants, and/or providing a simple apology. If mediation is unsuccessful and an agreement cannot be reached, parties may still pursue all legal remedies provided under the ADA, including filing private lawsuits.

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