Communicating With and About People with Disabilities

Tips for Communicating with Individuals with Mobility Impairments

• If possible, put yourself at the wheelchair user's eye level.

• Do not lean on a wheelchair or any other assistive device.

• Never patronize people who use wheelchairs by patting them on the head or shoulder.

• Do not assume the individual wants to be pushed —ask first.

• Offer assistance if the individual appears to be having difficulty opening a door.

• If you telephone the individual, allow the phone to ring longer than usual to allow extra time for the person to reach the telephone.