(1) As part of this review, the Department will consider factors including, but not necessarily limited to, the following:
(i) The percentage of accessible buses in the demand-responsive fleets of large and small demand-responsive operators.
(ii) The success of small and large demand-responsive operators' service at meeting the requests of passengers with disabilities for accessible buses in a timely manner.
(iii) The ridership of small and large operators' demand-responsive service by passengers with disabilities.
(iv) The volume of complaints by passengers with disabilities.
(v) Cost and service impacts of implementation of the requirements of §37.189.
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