Accessible Health Care Briefs: HEALTH CARE (Clinic/Outpatient) FACILITIES ACCESS

4. RESOURCES

4. a. ACCESS GUIDANCE DOCUMENTS

• Checklist for Readily Achievable Barrier Removal
  Easy-to-use survey tool for identifying barriers in facilities. The complete checklists and worksheets are the kind of documentation that organizations should keep on file to demonstrate that they are making a good faith effort to comply with the requirements of the ADA.
  www.usdoj.gov/crt/ada/checkweb.htm

• Kailes, J., Americans with Disabilities Act Compliance Guide for Organizations,1995, (Hardcover)
  Informal presentation on ADA compliance with chapters on: program access and nondiscrimination; physical access; communication access; and employment practices. Gives steps for completing an ADA compliance plan, contains checklists, planning sheets, samples of ADA compliance plans and lists many resources available for additional information and assistance. (Compliance with the transportation provisions of ADA is not covered).
  www.jik.com/adacg.html
  Email: jik@pacbell.net, www.jik.com

• Removing Barriers to Health Care: A Guide for Health Professionals, 1998.
  This booklet provides guidelines and recommendations to help health care
  professionals ensure equal use of the facility and services by all their patients. This
  guide gives health care providers a better understanding of how to improve both the
  physical environment and personal interactions with patients with disabilities
  http://fpg.unc.edu/node/6264
  PDF (335KB): http://fpg.unc.edu/node/6264

4. b. GOVERNMENT ADA PUBLICATIONS AND INFORMATION

• ADA BUSINESS CONNECTION

  • ​U.S. Small Business Administration Office of Entrepreneurial Development,
    U.S. Department of Justice Civil Rights Division
    Americans with Disabilities Act (ADA) Guide for Small Businesses, October 15, 2002
    www.sbaonline.sba.gov/ada/smbusgd.html
    PDF (835 KB) www.sbaonline.sba.gov/ada/smbusgd.pdf
    This 15-page illustrated guide presents an overview of basic ADA requirements for small businesses that provide goods and services to the public. It provides guidance on how to make their services accessible and how tax credits and deductions may be used to offset specific costs.

  • Ten Small Business Mistakes (video)
    This thirteen-minute video identifies common mistakes that small businesses make when trying to comply with the ADA and addresses the importance and value of doing business with 50 million people with disabilities. www.ada.gov/videogallery.htm#anchor10mistakes990
    Available modes:

    • ​Dial Up (Modem & ISDN) and High Speed Internet (DSL/Cable)

    • Quick Time | RealPlayer

    • Open Captions | Audio Description 

• ACCESSIBLE PARKING
  The following two documents provide helpful information and diagrams on new construction requirements and restriping for accessible parking lot space requirements.

  • ​​​Van-Accessible Parking Spaces
    Technical Bulletin Parking
    www.access-board.gov/Adaag/about/bulletins/parking.htm

  • ADA Business Brief: Restriping Parking Lots (October 2001)
    Department of Justice (DOJ)
    www.ada.gov/restribr.htm
    PDF (192 KB) www.ada.gov/restribr.pdf

• THE ACCESS BOARD
  1331 F Street, NW, Suite 1000
  Washington, DC 200041111
  Phone: 202.272.5434 (Voice) 202.272.5449 (TTY) 202.272.5447 (Fax)
  Email: info@access-board.gov, https://www.access-board.gov/
  The following Access Board sites provide information about the Americans with
  Disabilities Act Accessibility Guidelines (ADAAG):

  • ADAAG (Americans with Disabilities Act Accessibility Guidelines)
    www.accessboard.gov/adaaba

  • ADAAG Facility Access Surveys
    www.accessboard.gov/adaag/checklist/a16.html

  • ADAAG Technical Assistance
    Email: ta@access-board.gov
    Phone: (800) 8722253 (v)
    (800) 9932822 (TTY)
    Fax: (202) 2720081

• ADA Information Line (DOJ)
  800.514.0301 Voice/800.514.0383 TTY www.usdoj.gov/crt/ada/infoline.htm
  Toll-free ADA Information Line provides information and free publications about the requirements of the ADA including the ADA Standards for Accessible Design.
  Title II (State and Local Governments)
  Title III (Public Accommodations)
  Public Access Section, Civil Rights Division, U.S. Department of Justice
  P.O. Box 66738 Washington, DC 200359998
  1 (800) 5140301;1 (800) 5140383 TTY

• Disability and Business Technical Assistance Centers (DBTACs)
  Phone: 800.949.4232 (V/TTY) https://adata.org/find-your-region
  Regional centers to providing information, training, and technical assistance to employers, people with disabilities, and other entities under the ADA.

4. c. CUSTOMER SERVICE and COMMUNICATION and ACCESS

• Reaching Out to Customers with Disabilities An online ADA course for businesses www.ada.gov/reachingout/intro1.htm
  A 10-lesson course divided it into individual lesson modules. Modules allow you and your staff to learn at their own pace. Topics include:

  • Policies & Procedures

  • Customer Communications

  • Accessible Design

  • Removing Barriers

  • Alternative Access

  • Maintaining Accessibility

  • Transporting Customer

  • Cost Issues

  • ADA Enforcement

  • Information Sources

• Kailes, J., Language is More Than a Trivial Concern! November 1990, Revised 1999.
  Sensitizes people to appropriate terminology to use when speaking with, writing about or referring to people with disabilities. Challenges readers to be aware of the importance of using disability-neutral
  terms. Details preferred language and gives reasons for the disability community's preferences. Serves as an excellent reference tool for the public, media, marketers, providers and for board members, staff and volunteers of disability-related organizations. Includes a language quiz and many examples.
  www.jik.com

• Kailes, J., Preferred Practices to Keep in Mind as You Encounter People Who Have Disabilities, Revised October 2000.
  Describes practical approaches to use when serving or waiting on customers with physical, visual, hearing, cognitive, intellectual, and psychiatric disabilities, as well as people with significant allergies, asthma, multiple chemical sensitivities, and respiratory-related disabilities. Excellent training tool for people working with the public, includes a quiz as well as language and communication tips.
  www.jik.com/gpam.html
  Email: jik@pacbell.net

• Removing Barriers: Tips and Strategies to Promote Accessible Communication.
  North Carolina Office on Disability and Health with Woodward Communications, 1999. Revised 2002. http://fpg.unc.edu/node/6265
  PDF (1.24KB) 46 pages. http://fpg.unc.edu/sites/fpg.unc.edu/files/resources/other-resources/NCODH_PromoteAccessibleCommunication.pdf
  Contains information on TTYs, etiquette for interacting with people with disabilities, web page design, audiovisual presentations, and print materials. Each topic is touched upon in enough depth to get you started on making communications more accessible.