ADAAG Manual

Other Counters/ Teller Windows [7.2(2)]

Alternatives to 36-inch high counters (lowered portions, folding shelves) are recognized since other design considerations (security, use by standees) may make a higher surface preferable. These alternatives provide an accessible writing surface at counters and windows used for banking, registration, payment, and other purposes. Where multiple teller windows or service areas are provided, such as in bank lobbies, consider access to each one. This eliminates operational considerations for convenient access where single queues form or where only a portion of windows or stations are staffed. At counters designed mainly for handing materials back and forth where the need for a writing surface by customers is unlikely (concierge desks, deli counters, etc.), pass-through space alongside counters can suffice. Fixed elements for public use, such as service buzzers and ticket number dispensers, need to be within accessible reach ranges and on an accessible route.