Emergency Services
However, public entities that provide direct access to emergency services such as police, fire and ambulance, which often includes 911, must provide direct access for people with disabilities who use TTYs and computer modems. The relay system may not be relied on for emergency situations. Public entities may determine the appropriate technology for their emergency telephone systems.
Examples
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A county emergency medical department provides prehospital emergency medical care to people who are sick or injured. The department cannot rely on the telecommunication relay service; it must promptly receive and respond to a direct call from people with disabilities who use TTYs or computer modems.
Title II Regulations 28 § 35.162
Telephone emergency services
Telephone emergency services, including 911 services, shall provide direct access to individuals who use TDD's and computer modems.
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