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ADA Assistance at Self-Serve Gas Stations

Note: This document, portion of document or referenced document was published prior to the 2010 ADA Standards, and all or part of this information may only apply to Safe Harbored elements.

Americans with Disabilities Act: Assistance at Self-Serve Gas Stations

People with disabilities may find it difficult or impossible to use the controls, hose, or nozzle of a self-serve gas pump. As a result, at stations that offer both self and full service, people with disabilities might have no choice but to purchase the more expensive gas from a full-serve pump. At locations with only self-serve pumps, they might be unable to purchase gas at all.

The Americans with Disabilities Act (ADA) requires self-serve gas stations to provide equal access to their customers with disabilities. If necessary to provide access, gas stations must-

  • Provide refueling assistance upon the request of an individual with a disability. A service station or convenience store is not required to provide such service at any time that it is operating on a remote control basis with a single employee, but is encouraged to do so, if feasible.
  • Let patrons know (e.g., through appropriate signs) that customers with disabilities can obtain refueling assistance by either honking or otherwise signaling an employee.
  • Provide the refueling assistance without any charge beyond the self-serve price.

If you have additional questions concerning the ADA, you may call the Department of Justice's ADA Information Line at (800) 514‒0301 (voice) or (800) 514‒0383 (TDD) or access the ADA Home Page at: (http://www.ada.gov/ta-pubs-pg2.htm).


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