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New Customer Service and Accessible Meetings Resources

2:00 pm - 3:30 pm EST, November 17, 2015   |   Organized by: ADA Online Learning - ADA National Network

Description

Date/Time: Tuesday November 17, 2015. from 2:00 p.m. - 3:30 p.m. ET

Location: Online Webinar

Description: The Mid-Atlantic ADA Center has produced two new resources to enhance customer service and the accessibility of meetings, events and conferences. A new 20 minute film features those with disabilities discussing how they would like to be treated. This free online streamed video and two minute preview will be a helpful tool for enhancing your customer service. The Accessible Meetings, Events and Conferences Guide is an online resource providing an overview and resources for those planning meeting and events. It reviews requirements and best practices to enhance the inclusion of those with disabilities.

The program is available in three formats:

  1. Teleconference

  2. Streaming Audio via the Blackboard Collaborate webinar platform version 12

  3. Real-time Captioning via the Blackboard Collaborate webinar platform version 12

All sessions will have a written transcript as well as a digital recording of the session archived on the events website.

Registration

  • Prices

    • For-Profit Entities - Single Session

      • Teleconference: $40.00

      • Real-time Text Captioning (via Blackboard Collaborate Platform (Version 11)): Free

      • Real-time Streaming Audio (via Blackboard Collaborate Platform (Version 11)): Free

    • For-Profit Entities - Full Series

      • Teleconference: $420.00

      • Real-time Text Captioning (via Blackboard Collaborate Platform (Version 11)): Free

      • Real-time Streaming Audio (via Blackboard Collaborate Platform (Version 11)): Free

    • Not-for-Profit Entities

      • The non-profit discount is available to education, government and service agencies operating on a not-for-profit status.

      • Single Session

      • Teleconference: $25.00

      • Real-time Text Captioning (via Blackboard Collaborate Platform (Version 11)): Free

      • Real-time Streaming Audio (via Blackboard Collaborate Platform (Version 11)): Free

      • Full Series

      • Teleconference: $240.00

      • Real-time Text Captioning (via Blackboard Collaborate Platform (Version 11)): Free

      • Real-time Streaming Audio (via Blackboard Collaborate Platform (Version 11)): Free

  • To register please click Here




Marian Vessels

Marian Vessels is Director of the Mid-Atlantic ADA Center (DBTAC) one of the 10 regional ADA Centers that comprises the ADA National Network. The Center is a program of TransCen Inc and is located in Rockville, Maryland. Serving in this role since 1996, she is the Center's liaison with business, employers, hospitality venues and disability coalitions in the six-state Mid-Atlantic Region (MD, VA, PA, DE, WV, and DC). Among her primary areas of expertise are training and technical assistance on the Americans with Disabilities Act (ADA) in employment and government sectors. She is in considerable demand as a speaker and trainer.

Ms. Vessels was the Executive Director of the Maryland Governor's Committee on Employment of People with Disabilities for nine years and the Director of the Maryland Governor's Office for Individuals with Disabilities. She was a Senior Health Educator for the Baltimore City Health Department for nine years. She has served as an Executive Board Member for the President's Committee on Employment of People with Disabilities and currently serves on the Board of Directors of Parents' Place of Maryland. Ms. Vessels also has had a gubernatorial appointment to the Maryland State Rehabilitation Council of which she was chair. She received an Honorary Doctorate from Towson University, and has received numerous awards for her commitment to disability issues and health education.

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