BEGIN:VCALENDAR VERSION:2.0 PRODID:icalendar-ruby CALSCALE:GREGORIAN METHOD:PUBLISH BEGIN:VEVENT DTSTAMP:20260417T023828Z UID:5c3c90d2-1ed6-42a7-a837-e032a84a1332 DTSTART:20160127T010000 DTEND:20160127T023000 DESCRIPTION:Date/Time: Tuesday\, January 26\, 2016 from 10:00 am - 11:30 a m PST\n\nLocation: Webinar\n\nDescription: As the Baby Boomer generation ages\, these individuals develop more and more impairments that affect th eir needs as employees and customers. These are age-related disabilities\, and often the individuals do not consider themselves as persons with disa bilities. However\, they often are covered under the Americans with Disabi lities Act as employees and as customers in the business setting. This tw o-part webinar series will address address aging individuals with disabil ities as both employees and customers.\n\nPart One begins with a careful look at trends in employment for older workers. How are they different tha n their parents?  Are they actually staying in employment longer? Do most still cut back to part time employment\, as we saw in the past?  The cha nges in when and how Boomers retire may surprise you. Another surprise may be the likelihood that these employers will develop an age-related impair ment\, but won’t acknowledge it\, much less ask for an accommodation.\n\ nAs Boomers develop impairments\, their work performance can be affected. What should the employer look for\, and is there an obligation to make acc ommodations if the employee is not asking for one?  What is the downside of just going on as usual with these aging Boomers?\n\nWe will explore the more common age-related impairments and how they manifest themselves in p erformance problems.  We’ll also look at a reality of providing support and illustrate reasonable accommodation strategies.\nAs important as the accommodations process is\, the Boomer employee needs to be willing to adm it they are having a problem and need support. We will focus on ways to cr eate a company culture that encourages employees to seek needed assistance . Companies can also consider non-traditional approaches to retaining olde r employees that involve flexibility around the employment relationship\, and these will be detailed.\n\nPart Two of this series starts with a prof ile of Baby Boomers as customers.  Compared with earlier generations\, th ey are numerous\, affluent\, active in their lives\, hold high  expectati ons for service\, are unafraid to change their allegiance to companies\, a nd are quite different than younger customers. As they age\, the chance of developing an age-related impairment increases substantially\, and the im plications of its impact on the business/customer relationship should not be underestimated. \n\nWe will review the more frequent types of disabili ties developed as people age\, with the effect each may have on the custom er/business relationship. Keep in mind that the customer often is not yet acknowledging the impairment\, and is thus unlikely to pursue accommodatio ns legally due on the basis of disability.  For example\, Grandpa Andy is a bit embarrassed to admit he can’t hear the clerk\, so he doesn’t pu rsue asking for the details on an electronics item. He’ll end up buying it online. Or Aunt Lil\, who loved shopping in the mall stores but no long er has the endurance to stand and walk through her favorite shop. She’ll just make do with her old sweater.\n\nWould the ADA provide protections f or these shoppers?  Many will meet the ADA definition of being disabled\, but even if they don’t file a complaint\, their continuing patronage is at risk. Accommodating Boomer shoppers with disabilities has the potentia l for maintaining a relationship with valued customers.\n\nWhat makes a st ore or business “Boomer friendly” and welcoming? How can a store creat e an environment that gets Grandpa Andy back\, or helps Aunt Lil extend he r endurance long enough to shop?  What marketing strategies address these shoppers?  In this webinar\, we will offer suggestions for good customer service to Boomers\, as well as marketing ideas for attracting their busi ness.\n\nWho Should Attend?\n\n\n \n Employers\n \n \n Business owners\n \ n \n People with disabilities\n \n \n Attorneys\n \n \n Social Service Pro viders/Vocational Rehabilitation Counselors\n \n \n State and local govern ment agencies\n \n \n Federal government agencies\n \n \n Medical service providers\n \n \n ADA Coordinators\n \n\n\nRegistration\n\n\n \n Required - Deadline to register is Monday January 18\, 2016\n \n \n Cost: $90 per s ite\n \n \n To register please click here\n \n \n For assistance with reg istration please contact Miranda Levy\n\n \n \n Phone: 425-774-2303\n \ n \n Email: levym@uw.edu\n \n \n \n\n\nPayment Instructions\n\n\n \n P ayment in the form of\n\n \n \n Credit Cards - Visa or MasterCard\n \n \n Purchase Order/Warrant Number\n \n \n Checks\n\n \n \n Make c hecks payable to University of Washington\, 69122 220th St. Suite 105. Mou ntlake Terrace\, WA 98043\n \n \n \n \n \n \n For assistance with paym ent please contact Christine Clark\n\n \n \n Phone: (425) 771-7429\n \ n \n Email: cc43@uw.edu\n \n \n \n\n\nAdditional Information\n\n\n \n There will be Live Closed Captioning for this webinar series\n \n \n Parti cipants may request CRC credits or a Letter of Attendance for each session \n \n\n SUMMARY:Two Sides of the Same Coin: Aging and Disability Webinar Series Par t II BEGIN:VALARM ACTION:DISPLAY TRIGGER:-P7D SUMMARY:Alarm notification END:VALARM BEGIN:VALARM ACTION:DISPLAY TRIGGER:-P1D SUMMARY:Alarm notification END:VALARM BEGIN:VALARM ACTION:AUDIO TRIGGER:-PT15M ATTACH:Basso END:VALARM END:VEVENT END:VCALENDAR