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DESCRIPTION:Date/Time: Tuesday\, January 19\, 2016 from 10:00 am - 11:30 a
 m PST\n\nLocation: Webinar\n\nDescription: As the Baby Boomer generation
  ages\, these individuals develop more and more impairments that affect th
 eir needs as employees and customers. These are age-related disabilities\,
  and often the individuals do not consider themselves as persons with disa
 bilities. However\, they often are covered under the Americans with Disabi
 lities Act as employees and as customers in the business setting. This two
 -part webinar series will address address aging individuals with disabilit
 ies as both employees and customers.\n\nPart One begins with a careful loo
 k at trends in employment for older workers. How are they different than t
 heir parents?  Are they actually staying in employment longer? Do most st
 ill cut back to part time employment\, as we saw in the past?  The change
 s in when and how Boomers retire may surprise you. Another surprise may be
  the likelihood that these employers will develop an age-related impairmen
 t\, but won’t acknowledge it\, much less ask for an accommodation.\n\nAs
  Boomers develop impairments\, their work performance can be affected. Wha
 t should the employer look for\, and is there an obligation to make accomm
 odations if the employee is not asking for one?  What is the downside of 
 just going on as usual with these aging Boomers?\n\nWe will explore the mo
 re common age-related impairments and how they manifest themselves in perf
 ormance problems.  We’ll also look at a reality of providing support an
 d illustrate reasonable accommodation strategies.\nAs important as the acc
 ommodations process is\, the Boomer employee needs to be willing to admit 
 they are having a problem and need support. We will focus on ways to creat
 e a company culture that encourages employees to seek needed assistance. C
 ompanies can also consider non-traditional approaches to retaining older e
 mployees that involve flexibility around the employment relationship\, and
  these will be detailed.\n\nPart Two of this series starts with a profile 
 of Baby Boomers as customers.  Compared with earlier generations\, they a
 re numerous\, affluent\, active in their lives\, hold high  expectations 
 for service\, are unafraid to change their allegiance to companies\, and a
 re quite different than younger customers. As they age\, the chance of dev
 eloping an age-related impairment increases substantially\, and the implic
 ations of its impact on the business/customer relationship should not be u
 nderestimated. \n\nWe will review the more frequent types of disabilities
  developed as people age\, with the effect each may have on the customer/b
 usiness relationship. Keep in mind that the customer often is not yet ackn
 owledging the impairment\, and is thus unlikely to pursue accommodations l
 egally due on the basis of disability.  For example\, Grandpa Andy is a b
 it embarrassed to admit he can’t hear the clerk\, so he doesn’t pursue
  asking for the details on an electronics item. He’ll end up buying it o
 nline. Or Aunt Lil\, who loved shopping in the mall stores but no longer h
 as the endurance to stand and walk through her favorite shop. She’ll jus
 t make do with her old sweater.\n\nWould the ADA provide protections for t
 hese shoppers?  Many will meet the ADA definition of being disabled\, but
  even if they don’t file a complaint\, their continuing patronage is at 
 risk. Accommodating Boomer shoppers with disabilities has the potential fo
 r maintaining a relationship with valued customers.\n\nWhat makes a store 
 or business “Boomer friendly” and welcoming? How can a store create an
  environment that gets Grandpa Andy back\, or helps Aunt Lil extend her en
 durance long enough to shop?  What marketing strategies address these sho
 ppers?  In this webinar\, we will offer suggestions for good customer ser
 vice to Boomers\, as well as marketing ideas for attracting their business
 .\n\n\n\nWho Should Attend?\n\n\n	\n	Employers\n	\n	\n	Business owners\n	\
 n	\n	People with disabilities\n	\n	\n	Attorneys\n	\n	\n	Social Service Pro
 viders/Vocational Rehabilitation Counselors\n	\n	\n	State and local govern
 ment agencies\n	\n	\n	Federal government agencies\n	\n	\n	Medical service 
 providers\n	\n	\n	ADA Coordinators\n	\n\n\nRegistration\n\n\n	\n	Required 
 - Deadline to register is Monday January 18\, 2016\n	\n	\n	Cost: $90 per s
 ite\n	\n	\n	To register please click here\n	\n	\n	For assistance with regi
 stration please contact Miranda Levy\n\n	\n		\n		Phone: 425-774-2303\n		\n
 		\n		Email: levym@uw.edu\n		\n	\n	\n\n\nPayment Instructions\n\n\n	\n	Pa
 yment in the form of\n\n	\n		\n		Credit Cards - Visa or MasterCard\n		\n		
 \n		Purchase Order/Warrant Number\n		\n		\n		Checks\n\n		\n			\n			Make ch
 ecks payable to University of Washington\, 69122 220th St. Suite 105. Moun
 tlake Terrace\, WA 98043\n			\n		\n		\n	\n	\n	\n	For assistance with payme
 nt please contact Christine Clark\n\n	\n		\n		Phone: (425) 771-7429\n		\n
 		\n		Email: cc43@uw.edu\n		\n	\n	\n\n\nAdditional Information\n\n\n	\n	T
 here will be Live Closed Captioning for this webinar series\n	\n	\n	Partic
 ipants may request CRC credits or a Letter of Attendance for each session\
 n	\n\n\n\n
SUMMARY:Two Sides of the Same Coin: Aging and Disability Webinar Series Par
 t I
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