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DTSTAMP:20260417T023232Z
UID:a98ac63e-a12f-46ec-88bc-6e01acb74e0c
DTSTART:20181205T003000
DESCRIPTION:Date/Time: December 4\, 2018 at 12:30 PM Eastern\n\nLocation:
  Webinar\n\nDescription: This webinar will preview our newest customer s
 ervice training resource for frontline employees. If you manage a business
 \, professional office\, government office\, etc.\, you know how important
  it is for frontline staff to provide exemplary customer service to people
  with disabilities. Our customer service toolkit will help you train your 
 staff by giving them both practical guidance and fundamental principles fo
 r appropriate and respectful interactions. The webinar will also be useful
  to anyone with a general interest in disability awareness topics.\n\nRegi
 stration\n\n\n	\n	There's no cost for this session.\n	\n	\n	The Mid-Atlant
 ic ADA Center is not offering continuing education hours and certificate
 s of participation for this session.\n	\n	\n	This webinar will be present
 ed via the Blackboard Collaborate Web Conferencing platform.\n	\n	\n	Real-
 time captioning will be available through the webinar platform.\n	\n	\n	A 
 telephone conference option will also be available should you choose not t
 o use the webinar platform.\n	\n	\n	Information on accessing the webinar p
 latform and the telephone conference number will be provided prior to the 
 session.\n	\n	\n	To register please click here\n	\n\n\nFirst-time Blackboa
 rd Collaborate Web Conferencing System V12.6 users:\n\nFor more informatio
 n on pre-configuring your computer for use with Blackboard Collaborate\, p
 lease visit the First Time Users page.  Depending on your organizationa
 l policies you may need the assistance of your IT Staff if firewalls preve
 nt you from downloading files. If you plan to log into the online webinar 
 system to view the presentation\, access captioning and/or submit question
 s it is important that you follow the instructions for checking your compu
 ter system to ensure that it is configured correctly and you have the nece
 ssary software to access the webinar platform.\n\nScreen Reader Users:\n\n
 Individuals who are using Screen Reader Software should review the instruc
 tions and information available in the Accessibility Guide for Blackboar
 d Collaborate Web Conferencing prior to the session. \n\nPresentation Han
 douts:\n\nPresentation handouts will be available prior to the scheduled 
 date.\n
SUMMARY:Serving Customers with Disabilities: A Toolkit
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