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DESCRIPTION:Open Doors Organization is pleased to announce that the 2017 CR
 O Refresher Training is now open for registration at the ODO Academy - www
 .odoacademy.org\n \nAnnual refresher training is required under 14 CFR 49
  Part 382.143 for all employees performing the CRO function.  Click here 
 to register.\n\nThis online course provides important updates and current 
 information on accessibility and customer service and is a must for all Co
 mplaint Resolution Officials.\n\nThe 2017 course presented by Eric Lipp\, 
 Laurel Van Horn and Katy Rosseland includes:\n\n\n	Government updates\n	To
 p complaints &amp\; Part 382 review\n	Airline &amp\; CRO responsibilities\
 n	Update on travellers with nut allergies\n	Resources\n	Assessment\n\n\nTh
 is year’s guest speaker is Ray Prentice\, Director of Customer Advocacy 
 and Accessible Services at Alaska Airlines.  Eric and Ray discuss what ma
 kes Alaska Airline's one of the industry leaders in Customer Service and A
 ccessibility.\n\nDuration:  90-120 minutes\nPrice:  US$69.00\n
SUMMARY:Open Doors Organization - 2017 CRO Refresher Training 
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